Tuoxiang Co., Ltd. (hereinafter “the Company”) is the operator of RECOVERY ONLINE. We respect your privacy and are committed to protecting your personal data. When you visit the store built by us through the SaaS service provider SHOPLINE (hereinafter “this Store”), or when you register, browse, shop, and interact on this Store, we may collect, process, and use your personal data. This Policy explains what information we collect, how we use and share it, and the rights you may exercise.
Scope of This Policy
What Data We Collect
Information You Provide
Why We Collect Data and How We Use It
Cookies and Similar Technologies
Processing / Sharing / Transfer / Public Disclosure of Personal Data
Minors
Your Rights and Choices
How We Protect Personal Data
Updates to This Policy
How to Contact Us
1. What Data We Collect
Possible sources include: this Store (including Smart OMO, Open API, LINE Official Account, and Google integrations), our social media pages (such as Facebook, Instagram, and Google Business Profile), and your purchase records at department stores or other physical retail locations. We may also automatically collect device and usage information through cookies, server logs, web beacons, and similar technologies (e.g., device model, operating system, IP address, browsing and click history).
2. Information You Provide (Possible Types)
Contact information: name, address, email, phone number, etc.
Billing and payment: payment card information, billing/shipping address, etc.
Account information: username, password, purchase history, preference settings.
Demographics / personal attributes: age, date of birth, gender, preferred language (as applicable).
Content you voluntarily provide: photos, videos, comments, posts, survey responses, reviews, etc.
Social interaction information: public information subject to the permissions/authorizations of each platform.
Device identifiers: such as IP address, MAC address, or other online identifiers.
You may choose freely whether to provide such information; however, if you do not provide it, certain services or activities may not be available.
3. Why We Collect Data and How We Use It
Purposes (examples) include: membership and customer services, consumer protection, e-commerce transactions, identity verification and fraud prevention, dispute and debt handling, legal and regulatory compliance, update notifications, transaction risk monitoring, and fulfillment of terms as well as return/exchange policies.
Provide required information and services; process orders and payments; create and manage accounts.
Send non-marketing notifications (order / return and refund status updates).
Respond to inquiries; personalize content or advertisements based on interests (on-site / social media).
Operate, evaluate, and improve our business (product/service optimization, analytics, internal audits, and accounting).
Legal compliance, data deduplication, and accuracy maintenance.
Direct marketing: with your consent, we may send marketing messages via phone, mail, email, SMS, apps, or social media. You may withdraw your consent at any time in accordance with “Your Rights and Choices.”
4. Cookies and Similar Technologies
We may use cookies and similar technologies to collect device information, login IP addresses, browsing and click history to improve user experience, recognize existing members, and simplify login. You may manage or disable cookies in your browser settings (which may affect certain functions).
5. Processing, Sharing, Transfer, and Public Disclosure of Personal Data
(1) Processing and use: Some functions are provided by third-party partners (e.g., payment processing, logistics, risk control, etc.). We require such partners to comply with confidentiality and security obligations through contractual arrangements.
(2) Sharing: In principle, we do not share personal data with external parties, except where required by law or necessary for reasons of significant public interest (significant public interest), where you have expressly consented, where you have made the information public, where it comes from lawful public sources, or where it is necessary to share within a necessary scope with SHOPLINE/affiliates/third-party service providers to provide and maintain services.
(3) Transfer: In principle, we do not transfer control of personal data. If a transfer occurs due to your consent, legal requirements, or corporate merger/restructuring, we will handle it lawfully and require the transferee to continue complying with this Policy.
(4) Public disclosure: Unless required by law or necessary under an agreement, we will not publicly disclose your personal data to unspecified persons.
6. Minors
This Store is not designed for persons under the age of 18. If a parent or legal guardian believes that a minor has provided personal data, please contact us to request deletion.
7. Your Rights and Choices
You may exercise your legal rights, including: inquiry/access, requesting copies, supplementation or correction, requesting cessation of collection/processing/use, and deletion. You may also unsubscribe from marketing messages at any time. Please email us at service@recoverydesign.co; we may verify your identity before processing your request.
8. How We Protect Personal Data
We adopt appropriate administrative, technical.
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